Refund policy
Due to the perishable nature of flowers, returns are not applicable.
No refunds will be accepted for same-day delivery order.
No refunds will be accepted if the recipient refuses to accept the item.
A refund or replacement may only be offered under the following conditions:
- You received the wrong item
- The item arrived severely damaged (e.g. more than 50% of the flowers wilted)
To request a refund or replacement, please contact us via WhatsApp at 6019-945 4139 within 2 hours of delivery, along with your order number and clear photos of the issue. Reports made after this period will not be entertained.
If the buyer collects the bouquet and delivers it to the recipient later, they are responsible for keeping the flowers fresh. We are not liable for any damage caused by improper storage (e.g. heat, direct sunlight, or poor ventilation).